You have sales.
You have invoices.
But cash arrives too late.

In B2B, even "small" delays block most of your profit.
We restore payment discipline — without damaging business relationships.

Official MRiT data, 2024: 26% of receivables arrive late (sample of 3,336 companies, dane.gov.pl)

Book a 15-min call Calculate delay costs →
📋 Weekly report ⚡ Start in 24h 🔒 GDPR compliant
Monitoring report — January
Invoices under monitoring 127
Paid on time 89%
Average delay 4 days
Recovered amount 483 000 PLN
↓ 67% decrease in overdue
Solution

External B2B payment monitoring department

We monitor your payments so cash returns to your company, salespeople don't have to "ask for what's theirs," and emotions don't destroy business relationships.

🤝
Diplomatically when goodwill
and willingness to cooperate is visible
→
🔄
Systematically because consistency
is more effective than force
→
⚡
Decisively when bad faith
and broken promises are evident

Weekly report. Full transparency. You decide on escalation.

This is not debt collection. It is control.

PARP identifies payment monitoring as a practice that enables control over receivables timeliness before the case goes to collection.

Monitoring is prevention.
Collection is the last resort.

Polish Agency for Enterprise Development
Cashflow
Sales
Security
Cash
Problem

Payment delays don't ruin your mood.
They ruin your cashflow.

In many companies, delays are not the exception but the norm. Worse, they cascade — blocking your cash, then forcing further delays down the chain.

84% of companies in Poland experience payment delays from contractors. BIK, 2025
PLN 407 bn total value of delayed payments annually among the largest companies. MRiT, 2024
44% of companies consider payment backlogs a strong or very strong barrier to doing business. PIE, MIK 2025
2+

months — typical waiting time for payment

Every day of waiting is frozen cash that you can't invest in growth.

Industry data, B2B sector in Poland

~10h

per week companies lose on chasing payments

Time spent chasing invoices is time taken from sales, growth, and customer service.

European Payment Report 2025

30%

of companies don't react to delays for fear of losing relationships

No reaction doesn't eliminate the problem — it lets it grow.

BIK, Q4 2025

Why companies delegate receivables control

Everyone in the company benefits differently

Payment monitoring solves different problems at every level.

👔 Board / CEO
PainCashflow is unpredictable, and receivables chaos blocks investment decisions.
EffectPredictable cash inflow and full control over working capital.
📊 Finance / CFO
PainDSO is growing, reporting is manual, and receivables provisions eat into results.
EffectLower DSO, weekly reports, and measurable collection KPIs.
🤝 Sales
Pain"I don't want to call about money — it ruins the relationship I built over months."
EffectSomeone else monitors payments — professionally and without damaging relationships.
📋 Administration
PainAwkward phone calls, manual reminders, Excel with deadlines — and nobody likes it.
EffectEntire process taken over — zero calls, zero spreadsheets.
Domino effect

Delays act like dominoes.

The more of your receivables arrive late,
the greater the pressure to delay your own payments.

Receivables
not received
on time
<5%
5–10%
10–20%
20–30%
30–50%
>70%
Liabilities unpaid
on time
6,4%
11,0%
13,5%
16,6%
19,5%
27,3%

The larger the share of delayed receivables, the higher the percentage of delayed own liabilities.

Own analysis, MRiT 2024
(N=3 218, r=0,272, p<0,001)
Conclusion

Company profit is a few percent.
Delays are often over ten.

How we work

Simple process, measurable results

1

Analysis and configuration

We get to know your contractors, set contact frequency and communication tone. We adapt the process to your industry and business relationship specifics.

2

Document verification

We check if documents reached the contractor and fill any gaps — before they become an excuse.

3

Post-deadline contact

If payment hasn't arrived, we reach out by phone and email.
Factual, calm, without damaging relationships.

4

Systematic follow-up

Regular, planned contacts with overdue contractors. We monitor payment promises and keep you informed of progress.

5

Reporting and escalation

Status, reactions, action recommendations. Escalation only when necessary — and always only with your consent.

Benefits

Why outsourcing works better

Your employees don't like calling about money. Our team does it every day — professionally and effectively.

🤝

Relationships stay intact

An external contact firm removes the awkwardness of overdue conversations.
Contractors respond professionally because they treat it as business.

⏱️

Your team gets back to work

No more manually checking who paid and who didn't.
No more writing emails and searching for debtor phone numbers.

📊

Full control and transparency

Regular reports on every invoice status.
You know exactly who pays on time and who needs attention.

🔗

Part of a larger ecosystem

When monitoring isn't enough, Kancelaria Wierzytelności handles harder collection.
Lagrin provides risk analysis. Zero gaps in the process.

Collaboration results

Manufacturing company, 120 invoices per month

Problem:

A manufacturing company decided to outsource the receivables control process, previously handled by salespeople and accounting.

1. Delays of 13–30 days at over 40%
2. Low motivation in receivables collection
3. Internal tensions in the company
After 60 days of cooperation:
–28%decrease in overdue
–9 daysreduction in average delay
0escalations with key clients
Monitoring restored payment discipline without losing business relationships.
Internal cost vs outsourcing

If you sell on credit, you're already paying for this process.
The question is, how much and with what result?

Receivables control isn't free, even if you do it internally.
Compare the real costs and effects of both approaches.

Internal process

  • 💰
    Fixed costs

    Salaries, benefits, training, employee turnover — you pay regardless of results.

  • 🎯
    No specialization

    Accountant, salesperson, or assistant — receivables monitoring is one of many tasks, not a priority.

  • 🐢
    Delayed reactions

    Many responsibilities = late reminders = rising DSO and frozen cash.

  • 😓
    Team burden

    Calling about money hurts morale and distracts from revenue-generating tasks.

High fixed cost, limited effectiveness

Outsourcing to us

  • 📉
    Variable cost

    You pay for results, not for maintaining a position. No benefits, vacations, sick leaves, turnover.

  • 🏆
    Specialized team + tools

    This is our only task. Proven processes, communication templates, reminder systems.

  • ⚡
    Fast reaction

    Contact with the contractor on the due date or earlier. Zero delays, zero excuses.

  • 📈
    Higher collection rate, lower DSO

    Your team returns to their tasks, and financial liquidity grows.

You pay for results, not for process maintenance
Weekly report

You know what's happening. And what to do next.

Every week you get: status, contractor reactions, next step recommendation.

📊 Receivables status
Paid on time89%
1–14 days late7%
>14 days late4%
💬 Contractor reactions
Declared payment date12
Requests contact3
No reaction2
🎯 Recommendations
Continue monitoring — 15 companies
Intensify contact — 3 companies
Consider escalation — 2 companies

Full control without daily team involvement.

Standards

Communication standards that protect your company.

💬
Communication

No pressure or collection language.
Tone adapted to the relationship and cooperation history.

🔒
Escalation with consent

Harder actions only when there's no goodwill.
Always only with your consent.

📋
Transparency

Contact history + reports.
Full insight into every action taken.

🛡️
Confidentiality

Data used exclusively for monitoring.
GDPR compliant.

Implementation

Start in 24 hours

You don't need special systems or integrations. We start quickly and simply.

📋

Submit data

An Excel file with invoice list and contractor data is enough. We also support exports from popular ERP and accounting systems.

⚡

Start the next day

After agreeing on scope and communication tone, we launch monitoring the next business day.

📈

Weekly report

You receive a weekly report on receivables status, actions taken, and results. Full transparency.

🔄

System integration

Automatic data exchange between systems both ways — API, export, import.
But it's optional. Most companies prefer to simply share Excel files, and that works great too.

Ecosystem

One partner, the entire receivables control process

From risk analysis to money recovery — without searching for new providers at every stage.

Step 1

Lagrin

Tools for building healthy, quality sales.
Find growth drivers, increase margins, and control contractor risk.

lagrin.pl →
Step 2 — you are here

Monitoring Płatności

Receivables control, reminders, contractor contact. Payment discipline without damaging relationships.

monitoringplatnosci.pl
Step 3

Kancelaria Wierzytelności

Hard collection, negotiations, settlements, court and enforcement proceedings.

kancelariawierzytelnosci.legal →
Results

Numbers from the first 90 days of cooperation

↓ 37,3%

decrease in overdue invoices

Systematic reminders significantly reduce the number of unpaid invoices in the first months.

300+

contractors in continuous monitoring

We serve companies in transport, manufacturing, and service sectors.

0 escalations

conflicts with key clients

Professional, diplomatic contact doesn't damage relationships — it motivates timely payment.

Implementation example
B2B Distributor, ~200 invoices/month

The sales department spent ~15h per week calling about payments. Average DSO was 58 days, and ~35% of invoices were paid late.

→
After 3 months of monitoring:

DSO dropped to 41 days. Overdue decreased to 12%. The sales team recovered time for selling.

When it makes sense

Do these situations resonate with you?

📅

You have B2B sales with 14–60 day payment terms and a growing number of contractors.

🔇

Salespeople learn too late that a client hasn't paid — because nobody monitors it systematically.

📈

Sales are growing, but cash in the account isn't. Revenue looks good, cashflow doesn't.

🏢

The accounting department doesn't have time to call about invoices — and you don't want to hire someone for it.

Effect after 30 days

What changes after a month of cooperation?

📞

Contractors know someone is watching — and pay faster.

📉

Average payment delay drops by 30–60%.

💰

Cash that was locked in receivables returns to your account.

😮‍💨

Your team stops stressing — because it's no longer their problem.

Book a 15-min call

Trust

We work with companies that recognize these challenges

B2B Distributors and wholesale

50–500 invoices/month · 14–60 day terms · many regular contractors

Services and IT

Stage-billed projects · 30–90 day payments · key clients you don't want to lose

Manufacturing and construction

Large invoice amounts · long payment chains · cashflow seasonality

"Since we delegated payment monitoring, our sales team finally focuses on selling, not chasing invoices."

— CFO, transport company

"Professional external contact works better than our internal reminders. Contractors take it more seriously."

— Owner, manufacturing company
"In 2 months, payment discipline returned, without conflicts with clients."

— CFO, distribution company

Trusted by

9years in the market
100+companies served
8,2 mldPLN receivables under monitoring
100%GDPR and best practices compliance
Common concerns

Questions we hear most often

This is the most common concern — and simultaneously our core business. Contact is professional and diplomatic, always on behalf of your company, never "from a collection agency." We adapt the tone: different for incidental delays, different for repeated non-response. 54% of directors admit they accept worse payment terms to preserve relationships — monitoring restores discipline without that price.

No. Monitoring is a preventive action — we start before the payment deadline or right after it. Collection begins when monitoring doesn't produce results. Within the Lagrin ecosystem, the transition is seamless, but the vast majority of cases are resolved at the monitoring stage.

Quite the opposite. Professional, factual contact doesn't provoke aggression — it motivates. Contractors often call themselves to explain the situation and declare a payment date. No pressure, threats, or collection language is our standard.

Yes, and we recommend it. We usually start with 20–30 contractors or one client segment. After 30 days, you have hard data to decide on expansion.

Yes. If you have B2B sales with 14–60 day terms and even a few dozen contractors, monitoring pays for itself. The cost of one day of frozen cash is usually higher than the service cost. The DSO calculator on the page will help you calculate this.

Start within 24 hours of submitting the invoice list. No system integration needed — an Excel file or accounting system export is enough. Full implementation with scenario calibration takes 1–2 business days.

Contact conducted professionally and diplomatically, adapted to the business relationship and cooperation history. Different tone for incidental delays, different for repeated non-response, different for signals of financial problems. Decisive actions only when unwillingness to pay is evident.

DSO Calculator

See how much cash you can unlock by reducing DSO

Since 26% of receivables arrive late on average, check how much cash you can unfreeze.
Enter your company NIP and we'll prepare the calculations.

Contact

Stop the domino effect in your company.
Let's talk about your working capital.

📍

ul. Puławska 145
02-715 Warszawa

📞
✉️
🏢

NIP: 9512116839
REGON: 140498425

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Controller: Kancelaria Wierzytelności, ul. Puławska 145, 02-715 Warsaw, NIP: 9512116839. Data processed until the inquiry is handled or consent is withdrawn. You have the right to access, rectify, erase, restrict, object to, and port your data.

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